At Decamber, every order is handled with care. Certain products are custom-made, and we appreciate your patience while we prepare something personal and meaningful just for you.
Custom-made products may take up to two weeks to fulfil, depending on the demand. "Hand-made 3D Wool Felt Pet Portrait" requires 1 to 2 months. All other items require 3-5 working days to process before dispatch.
Orders are processed Monday to Friday
Sundays and public holidays are excluded
Limited processing services are available on Saturdays
Once processing is complete, your order will be prepared for shipment.
Customized products are made specifically for you and may require additional preparation time.
If your order includes both custom-made items and other pet accessories, items may be shipped separately so that ready items are not delayed. You may receive multiple parcels for a single order.
We offer free worldwide shipping for order over USD20. Estimated delivery time is 7–10 business days after dispatch, depending on your location and local postal services. Please note that delivery times are estimates and may vary due to customs clearance, local carrier handling, or peak periods.
Free worldwide shipping
Checkout currency will be displayed based on your location.
Once your order has been dispatched, a tracking number will be provided via email.
Please note:
Partial tracking updates may be available depending on the destination
Tracking information may take some time to update after dispatch
Customs duties, taxes, and import fees for custom-made products are not included at checkout. For all other pet accessory products, applicable duties and taxes are included in the checkout price.
Any customs fees related to custom-made items are determined by the destination country and are the responsibility of the recipient. These charges must be paid before the parcel can be delivered.
If you have questions about how customs may apply to your order, please feel free to reach out — we’re always happy to help clarify.
Please ensure that your shipping address is complete and accurate at checkout.
Orders are processed based on the information provided
Once an order is placed, we’re unable to make changes to the shipping address
We cannot be responsible for delays, losses, or failed deliveries due to incomplete or incorrect address details
If your parcel has not arrived within the estimated delivery timeframe, we kindly ask that you allow an additional 5 working days before contacting us.
Shipping delays may occasionally occur during:
Peak periods
Holiday seasons
New product launches
Unexpected courier or customs delays
We appreciate your understanding during these times.
If your order arrives damaged or defective (not caused by use or handling), please contact us within 48 hours of receiving your parcel.
To help us assist you quickly, please include: your order number, clear photos of the issue. You can reach us via Email or Shopify chat inbox.
Our expected response time is within one working day.
If you have any questions regarding shipping or your order, please don’t hesitate to reach out. We’re always happy to help.
This shipping policy may be updated from time to time to reflect changes in our operations or services.